SHIPPING POLICY

At Set Forth NY, we are dedicated to delivering your candles safely and promptly. Please review our shipping details below to understand how we handle your orders.

Domestic Shipping:

• Free Shipping: Enjoy free standard shipping on all U.S. orders over $75.
• Processing Time: Orders are processed within 1–3 business days.
• Delivery Time: Standard shipping typically takes 3–8 business days (excluding weekends and holidays), depending on your location.
• Tracking: Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 1–2 business days for tracking updates to appear in the carrier’s system.

Shipping Rates:

• For orders under $75, shipping rates are calculated at checkout based on the size, weight, and destination of your package.

Customer Responsibility:
To ensure smooth delivery, please double-check your shipping address during checkout.
Set Forth NY is not responsible for:

• Packages lost or delayed due to incorrect or incomplete addresses.
• Packages stolen or missing after delivery.

If a package is returned to us due to delivery issues, the customer is responsible for covering the cost of re-shipping.

Lost, Stolen, or Damaged Packages:
If your package arrives damaged, is stolen, or does not arrive, please contact us at karenarcilla@setforthny.com with the following information:

• Order number
• Tracking details
• Photos (if applicable)

We will investigate the issue and provide a resolution promptly, which may include a replacement or refund.

International Shipping:
At this time, we do not offer international shipping. If you’re located outside the U.S. and are interested in our candles, please email us at karenarcilla@setforthny.com to join our mailing list for future updates.

Preorders and Backorders:
We currently do not offer preorders or backorders. All products listed on our site are in stock and ready to ship.

Enjoy the warmth of Set Forth NY candles, delivered with care and precision.

At Set Forth NY, we understand that sometimes details may need to be updated after an order has been placed. To ensure a smooth process, please review the following guidelines regarding shipping address and payment detail changes:

Shipping Address Changes

• Before Fulfillment: If your order has not yet been fulfilled or shipped, you may request a change to the shipping address. Please contact us at karenarcilla@setforthny.com as soon as possible with your order number and the updated shipping details.
• After Fulfillment: Once your order has been fulfilled or shipped, we are unable to change the shipping address. In this case, we recommend you track your order and, if possible, arrange for delivery rerouting through the carrier.
• Responsibility: Please ensure that your shipping address is correct before completing your purchase. Set Forth NY is not responsible for lost or misdirected packages due to incorrect or incomplete address information provided at checkout.

Payment Details Changes

• Before Payment Processing: If your payment has not yet been processed, you may update your payment details. Please reach out to us immediately at karenarcilla@setforthny.com to make necessary changes before the payment is completed.
• After Payment Processing: Once your payment has been processed and your order is confirmed, we cannot update your payment details. If there is an issue with the payment (such as a failed transaction), we may need to cancel the order and ask you to place a new one with the correct payment information.
• Failed Payment: If your payment fails, you will be notified, and you may update your payment method directly through the Shopify checkout process.

Order Cancellation and Changes

• Cancellation Window: Orders can be canceled within 2 hours of placement. After this window, orders are processed and may not be eligible for cancellation. You may still request a return or exchange after receiving your order as per our Return and Exchange Policy.

We recommend double-checking your shipping and payment details before confirming your order to ensure a seamless experience. If you have any questions or need assistance with updates, please contact us at karenarcilla@setforthny.com.

Thank you for shopping with Set Forth NY!

Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package.

RETURN AND EXCHANGE POLICY

At Set Forth NY, we want you to feel completely satisfied with your experience. If something isn’t quite right, we’re here to help! Please review our return and exchange policy below.

Conditions for Returns and Exchanges:

• Items must be in their original, unused condition with all packaging intact.
• Return or exchange requests must be initiated within 7 days of receiving your order.
• Clearance items are final sale and not eligible for return or exchange.

Process for Returns and Exchanges:

• Contact us at karenarcilla@setforthny.com within 7 days of receiving your order. Include your order number, a brief explanation of the issue, and photos if the item arrived damaged.
• Once approved, you will receive a return authorization and instructions on how to proceed with the return or exchange. Please do not send your item(s) back without receiving this authorization.
• For damaged or incorrect items, we will arrange a replacement at no additional cost.

Return Shipping Fees:

• Return shipping fees for non-damaged items are the responsibility of the customer.
• For damaged or incorrect items, we will provide a prepaid return shipping label.
• For returns valued over $50, we recommend using a trackable shipping service or purchasing shipping insurance, as Set Forth NY cannot guarantee receipt of returned items without tracking information.

Refunds and Credits:

• Refunds will be issued to your original payment method within 5–7 business days after we receive and inspect the returned item.
• Exchanges will be processed once the original item is received and approved.
• Refund timelines depend on your payment processor and may vary slightly.

Non-Returnable Items: Certain items are non-returnable, including:

• Personalized or custom items.
• Items purchased from third-party retailers or marketplaces.

ORDER CANCELLATION POLICY

At Set Forth NY, we understand that circumstances may arise where you need to cancel an order. We strive to accommodate your needs while maintaining efficient processing and fulfillment.

Cancellation Period:

• Orders may be canceled within 2 hours of placement.
• Once this period has elapsed, orders are processed for fulfillment and may no longer be eligible for cancellation.

Post-2-hour Cancellation:

• Once the 2-hour period has passed, orders may no longer be canceled but can be returned following the Return and Exchange Policy.

Cancellation Procedure:

• To request an order cancellation, please email us at karenarcilla@setforthny.com with your order number and relevant details.

Refunds for Canceled Orders:

• If your order is canceled within the designated cancellation period, you will receive a full refund to your original payment method. Refunds are typically processed within 5–7 business days after the cancellation request is confirmed.

Exceptions:

• Orders that have already been processed for shipment or fulfillment cannot be canceled but may still be eligible for a return under our Return and Exchange Policy.
• Customized or made-to-order items are non-cancellable.

Policy Updates:

• We reserve the right to update or modify our order cancellation policy at any time. Changes will be reflected on this page.

For further assistance regarding returns, exchanges, or cancellations, please reach out to us at karenarcilla@setforthny.com. We’re here to help!

Set Forth NY candles are crafted with care using a premium soy wax blend, cotton-braided wicks for a clean and consistent burn, and phthalate-free fragrance oils. Our fragrance oils combine natural essential oils and high-quality synthetic aroma components, ensuring a luxurious and safe scent experience. Each candle is thoughtfully designed to provide a clean, long-lasting burn and a delightful fragrance throw. 

Yes, Set Forth NY candles are designed with eco-consciousness in mind. We use a soy wax blend, which is a renewable resource, and our wicks are lead-free for a clean, consistent burn. Our fragrance oils are cruelty-free, vegan-friendly, and phthalate-free, ensuring a safe and delightful scent experience. Additionally, our wax is food-grade, which reflects our commitment to quality and safety. Our minimalistic packaging also demonstrates our dedication to reducing waste while maintaining elegance.

We prioritize safety in our candle-making process. While our candles are crafted with non-toxic ingredients when used as intended, we recommend exercising caution when using candles around pets and children.

For Pets: Some animals, like cats and dogs, may be sensitive to certain fragrances. If you have concerns about a specific scent, we recommend consulting with your veterinarian to ensure it's safe for your pets. Please refer to our Pet-Safe Candle Guidelines for more information.

For Children: To prevent accidents, always keep candles out of reach of children and never leave a burning candle unattended.

Yes, all of our fragrance oils are 100% phthalate-free. They are also paraben-free, cruelty-free, and vegan-friendly, ensuring a safe and enjoyable experience for our customers.

To maximize the lifespan and performance of your candles, we recommend:

• Trimming the wick to 1/4 inch before each use.
• Allowing the candle to burn until the wax melts to the edge of the container to prevent tunneling.
• Placing the candle on a stable, heat-resistant surface away from drafts and flammable objects. 

For more detailed candle care instructions, please visit our Candle Care Page

Yes, we offer wholesale pricing for retailers and businesses interested in carrying our candles. Even for larger orders, we maintain our handcrafted quality, ensuring every candle meets our high standards for excellence. Please contact us at karenarcilla@setforthny.com for more information and pricing details.

Currently, we do not offer custom or personalized candles. However, we’re always working to expand our offerings, so stay tuned for future updates!